Refund Policy
Limit to refunds
Faulty or damaged products
If a product is defective or damaged, customers may be entitled to a refund replacement, at the discretion of the Management of Pti Kazye.
Incorrect orders
If a customer receives the wrong item or the entire order is incorrect, a refund may be issued, at the discretion of the Management.
Missing items
If a customer does not receive a specified item in their order, a refund for the missing item can be requested.
Service quality issues
If there are issues with the quality of the food or service, the Management of Pti Kazye might offer an alternative, such as replacement or a credit.
Dissatisfaction
Pti Kazye may offer a refund or exchange if a customer is not satisfied with their purchase, subject to the customer raising the issue with the Management immediatley. Subsequent complaints will not be considered.
Limitations and conditions
Proof of Purchase
Customers may be required to provide proof of purchase (e.g., receipt, order confirmation) to initiate a return or refund.
Pti Kazye and Firefly Developments Pty Ltd reserve the right to modify their refund policy at any time. They may make reasonable efforts to notify customers of any significant changes to the policy.